Refund Policy

Last updated 29 September 2026

If credits you bought are not what you expected, we would rather give your money back than have you keep something you will not use.

Unused credits: 14 days

Within 14 days of buying, any credit you have not spent is refundable in full, for any reason. You do not have to explain why.

Credits you have spent

A credit is spent when you publish a game with it. At that point the game has been written — usually with AI, which costs us money the moment it runs — and the game is yours to keep, play and print. Spent credits are therefore not refundable.

A credit held by a draft still counts as unused: delete the draft and the credit comes back to you, and it can then be refunded like any other.

Your right to change your mind

As a consumer in the EU you normally have 14 days to withdraw from an online purchase. Digital content is an exception once you have started using it: by publishing a game you ask us to supply it immediately and accept that your withdrawal right for that credit ends. Every credit you have not spent keeps the full 14 days.

If something is broken

This policy is about changing your mind. If the service does not do what it says — a game will not publish, printables will not render, AI fails and takes your allowance with it — that is a fault, not a refund request. Tell us and we will fix it and put the credit back, whenever it happened. Your legal rights about faulty digital content are not affected by anything on this page.

How to ask

Email ary@spanishclassprintables.com with the email address you bought with, or the order reference from your Paddle receipt. We answer within two working days.

Refunds are processed by Paddle, the merchant of record, back to the payment method you used. Paddle usually takes three to five working days, and your bank may take a little longer to show it.

What happens to the games

Refunding a credit takes back what it paid for. An unspent credit simply goes. If a published game is refunded, it is removed from your games — we keep it rather than delete it, so it can be put back if the refund turns out to be a mistake. Drafts are left alone; they cost nothing to keep, and publishing one will ask for a credit.